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Do you want to skip the read and get right to my top pick? The best VOIP phone services for most people are Nextiva, Ringcentral, or Ooma.
The best VoIP phone services create exceptional customer experiences. And exceptional customer experiences work wonders for your bottom line.
Imagine this: a potential customer calls the sales number listed on your website. Six states away, a personal cell phone rings. Your sales person picks it up, answers a few questions, and closes the sale.
Within a matter of seconds, that potential customer turns into a paying customer rather than being transferred from employee to employee, wasting their time and testing their patience.
With the right VoIP service, you can streamline and automate the customer journey, resulting in more money for less work. Furthermore, these services are easy to set up, easy to use, and most of the leg work happens behind the scenes.
But choosing the right service feels like a daunting task. With countless options out there, how do you decide which one’s right for you?
If you’re not sure how to answer that question, you’re in the right place. In this article, I cover how to choose the right service for your needs, the different types of VoIP services, and my top recommendations.
The Top 6 Options for VoIP Phone Service
- Nextiva – Best for remote teams
- RingCentral – Best for fast-growth businesses
- Ooma – Best for small businesses
- Grasshopper – Best for mobile teams
- Verizon – Best for large businesses
- 8×8 – Most affordable VoIP service
How to Choose the Best VoIP Phone Services for You
With so many VoIP service providers to choose from, finding the perfect solution for your business isn’t always easy.
To make things easier, I want to share the criteria I considered when making this list and some must-haves regardless of the company you choose.
Use these to help narrow things down as you go through the process.
Some VoIP phone services work with the hardware you already have, while others require proper installation. In some cases, you may need to buy an adapter or something else to enable the system.
But others are as simple as a mobile app you download on your phone.
So, carefully consider the amount of time and the level of support you have when making a decision. The simpler the system, the easier it is, and the less support you need to get things up and running.
The Size of Your Business
Most VoIP phone service providers charge per user per month.
And while some offer discounts if you have a large team, those prices can quickly add up and get expensive.
So it’s essential to understand how many users you have and how to get the best deal with the features you need at a reasonable price point.
Phone Call Capabilities
It’s important to consider the phone call capabilities you need because each provider offers different capabilities at different price points.
Do you need automatic call rejection, call forwarding, or caller ID? What about voicemail, voicemail transcription, and hold music?
You may also want to consider other capabilities like:
- Call forwarding and routing
- Automatic attendants
- Phone number types
- Blocking and auto rejections
- Voicemail to text
- Call recording
- Call history
- Instant responding
- Custom greetings
Make a list of everything you need so you can choose the right provider and the right plan.
Other Forms of Communication
Most VoIP providers also offer other forms of communication like SMS messaging, document sharing, online faxing, and video conferencing.
However, they may not all be available on basic plans.
With that said, you may not need all of them, either. So, carefully consider the additional forms of communication you need your team to have.
Your internet, VoIP provider’s uptime, and power source affect the quality of your phone calls.
With reliable, high-speed internet, you probably won’t have any issues. But what happens if the power goes out?
If you use your mobile device, you’re probably fine.
But desk phones aren’t. However, some come with battery backups that may last up to a few hours. So, make sure this is an option if you rent or buy hardware from your VoIP service provider.
Furthermore, some VoIP providers offer network monitoring that lets them switch to wireless backups if wired data links fail. And you should also expect nothing less than 99.99% uptime, as well.
The Different Types of VoIP Phone Service
For this type of service, you need to buy an adapter from the service provider and connect it to an existing phone (or a phone they provide).
These services are desktop programs. Skype and Google Talk are two good examples. You have to install the program and connect to the internet to use them.
However, most providers offer cloud-hosted and software-based systems.
Cloud-hosted VoIP, or “virtual private-branch-exchange” (PBX), services are available as well. The only hardware you need is a networking router or switch and the provider handles the rest
This includes mobile VoIP services, too. These mobile apps run on Android and Apple devices through cellular internet or a local Wi-Fi network.
All of the options on this list are a combination of cloud-hosted and software-based, with most offering both types of systems.
#1 – Nextiva Review — Best for Remote Teams
Remote teams face unique challenges. And they need a VoIP provider equipped with the tools and features required to conquer those challenges.
Nextiva is “made for business owners, not IT wizards” and built with remote teams of all sizes in mind. They offer solutions for small businesses, midsize businesses, and large enterprise companies alike.