Return & Refund Policy
1. Introduction
Please read this document carefully before making a purchase. By proceeding with your order, you acknowledge and agree to the terms outlined in this policy. If you have any questions or concerns, feel free to contact us at support@mbict.co.za for a prompt response. We are happy to assist you with any queries.
2. Return of Services
At MBICT, we provide services, not physical products. As such, there are no physical items to return in the event that a service is canceled or modified. We do not have a return window, nor do we offer exchanges or warranties on the services we provide.
Once payment is made for a service, it is fully allocated to the client’s project, and no goods are physically handed over. Our services include website design, website hosting, and other web-based services. The service is fully under the client’s care and responsibility once payment is processed.
3. Refund Policy
As our business deals with intangible services, we do not offer refunds once payment has been made. Payments are processed for services rendered and in accordance with the agreed-upon Terms of Service and Quotes.
If you decide to cancel or modify a service, please note that no refund will be granted. By purchasing any service from us, you agree to the No Refund policy outlined in the service agreement. This policy is detailed in the Terms of Service Agreement, which is available for review on every service page, along with the link to our full Terms and Conditions document.
For full details on our service process, cancellations, and dispute resolution, you can refer to our Terms and Conditions document:
https://mbict.co.za/wp-content/uploads/2025/02/SLA.pdf
4. Helpful Resources
For additional information or to manage your account, please visit our Client Zone:
https://www.mbict.co.za/clientzone
Thank you for choosing MBICT for your business needs. If you need further assistance, please don’t hesitate to reach out to us at support@mbict.co.za!