Choose Your IT Support Package & SLA Tier
Select a dedicated support package tailored to your organization's scale. Enjoy predictable monthly billing, guaranteed response times, and elite technical engineering in Johannesburg.
Select a Package BelowSupport Tiers & Pricing
Transparent rates with no hidden costs. Select the plan that matches your business requirements.
Standard Support Tier
Ideal for small businesses requiring ad-hoc remote troubleshooting and standard business-hour helpdesk access.
- Standard business-hour remote helpdesk support
- On-site call-out fee: R850 ex VAT (includes first 30 mins)
- Microsoft 365 & Google Workspace assistance
- Standard email & ticket response within 24 hours
- Ad-hoc workstation and software maintenance
Professional Support Tier
Tailored for growing enterprises needing active monitoring, priority remote resolution, and routine maintenance.
- Discounted hourly rate for faster turnaround
- Priority remote helpdesk response within 4 hours
- Active server & network monitoring
- Monthly proactive system health checks
- Reduced on-site call-out priority dispatch
Enterprise SLA Retainer
Designed for mission-critical operations requiring 24/7 coverage, dedicated senior cloud/DevOps engineers, and emergency on-site dispatch.
- 24/7 emergency support & sub-1-hour critical response SLA
- Dedicated Senior Cloud & DevOps engineers
- Comprehensive cybersecurity monitoring & threat protection
- Unlimited scheduled remote support blocks
- Free quarterly IT audits and infrastructure roadmapping
Register for Your Support Package
Complete the form below to secure your preferred support tier or request a customized SLA contract tailored to your corporate headcount.