Johannesburg Managed IT Services

IT Support Johannesburg — Managed IT Services That Actually Work

Q: What does managed IT support include in South Africa?

MBICT managed IT support includes helpdesk ticketing (remote and on-site), network monitoring, patch management, antivirus/EDR management, backup verification, Microsoft 365 administration, and monthly reporting. Retainers start from R4,500/month.

Q: How fast does MBICT respond to IT support requests?

Our SLA response times are: Critical (system down) — 1 hour; High (major service degraded) — 2 hours; Medium (partial impact) — 4 hours; Low (general queries) — next business day. Business and Pro clients get 24/7 critical support.

Q: Do you offer on-site IT support in Johannesburg?

Yes. MBICT provides on-site IT support throughout Johannesburg including Sandton, Midrand, Randburg, Rosebank, the Johannesburg CBD, Bedfordview, Edenvale, and East Rand. On-site visits are scheduled within our SLA windows and included in Business and Pro retainers.

Q: Can MBICT manage our Microsoft 365 environment?

Yes. We are a Microsoft Partner and manage full Microsoft 365 tenants — user provisioning/deprovisioning, licence management, SharePoint/OneDrive setup, Teams administration, Exchange Online, and security policy configuration.

Your IT should enable your business, not hold it back. MBICT provides proactive managed IT support for Johannesburg businesses — faster response times, predictable monthly costs, and a team that understands your systems before they break.

Get IT Support Quote Emergency: +27 62 897 5528

✅ 1-hour critical SLA ✅ Remote & on-site JHB ✅ From R4,500/month ✅ No 12-month lock-in

Live SLA Dashboard

Critical (server down)

1 hour

High (service degraded)

2 hours

Medium (partial impact)

4 hours

Low (general query)

Next business day

99.2%

SLA Compliance — Last 12 Months

Managed IT Services — What's Covered

One monthly retainer covers everything your team needs. No per-ticket billing surprises.

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Helpdesk & Remote Support

Staff submit tickets via portal, email, or WhatsApp. We resolve most issues remotely within SLA. Comprehensive ticket history and monthly reporting included.

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Cybersecurity & Endpoint Protection

EDR/antivirus management, email security (anti-phishing, SPF/DKIM/DMARC), firewall monitoring, patch management, and vulnerability scanning.

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Network Monitoring

24/7 automated monitoring of routers, switches, firewalls, VPNs, and internet connectivity. Proactive alerts before users notice anything.

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Microsoft 365 Management

User provisioning/offboarding, licence optimisation, SharePoint, Teams, Exchange Online, OneDrive, conditional access policies, MFA enforcement.

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Backup & Disaster Recovery

We verify backups run successfully, test restores quarterly, and maintain an offsite copy. RTO/RPO documented and tested — not just promised.

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DevOps & Infrastructure

CI/CD pipeline management, Docker/Kubernetes, server patching, performance tuning, and cloud infrastructure optimisation (AWS, Azure, Hetzner SA).

IT Support Retainer Pricing — Johannesburg

Predictable monthly IT costs. No per-ticket billing. No surprise invoices.

Starter

Up to 10 users

Ideal for small businesses and growing startups.

R4,500 /month

✓Helpdesk (remote only)
✓48-hour response SLA
✓Microsoft 365 admin (basic)
✓Monthly security scan
✓Email & endpoint protection
✓Monthly report
✓30-day rolling contract

Start Starter Plan

Business

Up to 30 users

Growing businesses needing reliable, comprehensive IT.

R9,500 /month

✓Helpdesk (remote + on-site JHB)
✓4-hour High / 1-hour Critical SLA
✓Full M365 admin & governance
✓24/7 network monitoring
✓EDR + firewall management
✓Backup monitoring & quarterly test
✓Quarterly IT strategy review
✓3-month minimum

Get Business Support

Enterprise

30+ users

Enterprise-grade IT for large teams and complex environments.

Custom

✓Dedicated support engineer
✓1-hour SLA all priorities
✓24/7 on-call coverage
✓Custom DevOps & cloud infra
✓POPIA compliance management
✓Vendor management
✓vCIO quarterly roadmap
✓Full SLA documentation

Request Enterprise Quote

All prices exclude VAT. Ad-hoc support available at R850/hour for non-retainer clients.

On-Site IT Support Coverage — Johannesburg

On-site visits included in Business and Pro retainers across greater Johannesburg.

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Sandton

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Midrand

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Randburg

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Rosebank

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JHB CBD

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Edenvale

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Bedfordview

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East Rand

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Centurion

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Pretoria

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Soweto

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Fourways

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Bryanston

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Hyde Park

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Rivonia

IT Support FAQs — Johannesburg

What does managed IT support include in South Africa?+

MBICT managed IT support covers: helpdesk ticketing (remote + on-site), 24/7 network monitoring, endpoint protection and patch management, Microsoft 365 administration, backup monitoring and quarterly restore tests, and monthly reporting. Retainers start from R4,500/month for up to 10 users.

How fast does MBICT respond to IT support requests?+

Our SLA response times: Critical (server/system down) — 1 hour; High (major service degraded) — 2 hours; Medium (partial impact) — 4 hours; Low (general requests) — next business day. Business and Enterprise clients also receive 24/7 critical support outside office hours.

Do you offer on-site IT support in Johannesburg?+

Yes. MBICT provides on-site IT support across Johannesburg — Sandton, Midrand, Randburg, Rosebank, the CBD, Bedfordview, Edenvale, East Rand, and surrounding areas. On-site visits are included in our Business and Enterprise retainers and covered within SLA windows.

Can MBICT manage our Microsoft 365 environment?+

Yes. We are a Microsoft Partner and manage complete Microsoft 365 tenants — user provisioning and offboarding, licence optimisation, SharePoint/OneDrive configuration, Teams administration, Exchange Online, conditional access policies, MFA enforcement, and security compliance reporting.

Is there a minimum contract period for IT support?+

Our Starter retainer is month-to-month with 30 days notice. Business and Enterprise plans require a 3-month minimum — this allows proper onboarding, documentation, and knowledge transfer. We do not require 12-month contracts. After the minimum, continue month-to-month or negotiate longer terms for a discount.

Get Started Today

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Sent directly to Charles at charles@mbict.co.za — answered within 24–48 hours.

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