Most IT companies hide their prices behind a "contact us" button. We don't. Here is exactly what MBICT managed IT support costs, what you get, and which plan fits your business — so you can make a decision today.
Best for: Small offices, professional practices and startups that need reliable remote support and basic security.
Start with StarterBest for: Growing SMEs that rely on IT every day and need on-site support, monitoring and stronger security.
Start with BusinessBest for: Established businesses with multiple sites, compliance needs and zero tolerance for downtime.
Start with ProAll prices exclude VAT. Need more than 40 users? Request an enterprise quote.
Every line item, side by side. No asterisks.
| Feature | Starter R4,500/mo |
Business R8,500/mo |
Pro R12,000/mo |
|---|---|---|---|
| Users covered | Up to 10 | Up to 25 | Up to 40 |
| Helpdesk (phone, email, WhatsApp) | ✓ | ✓ | ✓ |
| Remote support | Unlimited | Unlimited | Unlimited |
| On-site support (greater JHB) | R850/hr | Included | Included + priority |
| Critical response time | 4 hours | 1 hour | 30 minutes |
| Support hours | Mon–Fri 8–5 | Mon–Sat 8–6 | 24/7 critical |
| Microsoft 365 administration | Basic | Full | Full + governance |
| Endpoint protection / EDR | ✓ | ✓ | ✓ |
| Patch management | ✓ | ✓ | ✓ |
| 24/7 network monitoring | — | ✓ | ✓ |
| Backup monitoring & restore tests | — | Quarterly | Monthly |
| Firewall management | — | ✓ | ✓ |
| Phishing awareness training | — | — | ✓ |
| Dedicated engineer | — | — | ✓ |
| IT strategy review (vCIO) | — | Annual | Quarterly |
| POPIA security documentation | — | — | ✓ |
| Minimum term | Month-to-month | 3 months | 3 months |
| Choose Starter | Choose Business | Choose Pro |
Per-ticket and hourly models reward IT companies when things break. Our fixed fee means we profit when your systems stay up — our incentives match yours.
One fixed monthly amount makes IT a planned operating cost, not an emergency expense. Your financial manager will thank you.
If a company won't tell you its price, what else isn't it telling you? Clear pricing is how we earn long-term clients — 92% renew after their first term.
A single junior IT technician in Johannesburg costs R25,000–R35,000/month before UIF, medical aid, leave, training and tools. A mid-level engineer costs R45,000–R65,000. And when they're on leave or sick, you have no IT at all.
The MBICT Business plan gives you a whole team — helpdesk, network, security and Microsoft 365 specialists — for a fraction of one salary.
Read the full outsourcing vs in-house cost comparison →Salary figures are typical Johannesburg market estimates for 2026 including employer costs.
Tell us your user count, sites and current pain points. We will recommend the right plan — and tell you honestly if you need less than you think.
Sent directly to Charles at charles@mbict.co.za — answered within 24–48 hours.
Schedule a 15-minute Google Meet discovery call with Charles.
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