CRM & ERP Solutions
Implementation and customisation of CRM and ERP systems including Frappe/ERPNext consulting.
Get a Free QuoteCRM & ERP Solutions
MBICT helps businesses streamline operations with CRM and ERP implementations. We specialise in Frappe/ERPNext consulting and offer systems integration services that connect your business tools into a unified, efficient workflow.
Frappe/ERPNext
Specialist consulting for the leading open-source ERP platform.
Systems Integration
Connect CRM, ERP and third-party systems into one workflow.
Custom Modules
Bespoke modules and customisations for your industry requirements.
Training & Support
Comprehensive user training and ongoing technical support.
How We Deliver
A proven, transparent process from discovery to delivery.
Analysis
Map existing processes and identify automation opportunities.
Design
Design the ERP/CRM architecture and data migration plan.
Implementation
Deploy, customise and integrate with existing systems.
Training
User training, go-live support and ongoing maintenance.
Buyer’s guide · Johannesburg & South Africa
Planning CRM and ERP implementation in South Africa
CRM and ERP projects work best when the business process is clear before configuration begins. MBICT provides CRM and ERP implementation, Frappe/ERPNext consulting and systems integration. Start by identifying where work is duplicated, approvals stall or important information is missing.
Choose a process before choosing modules
A CRM focuses on customer relationships and sales activity, while an ERP can connect wider operations such as purchasing, stock and finance. Document the records, roles and approval steps needed for your first workflow. Evaluate standard configuration before commissioning custom modules; unnecessary customization can make future maintenance harder.
Treat data migration as a separate workstream
Review the quality of customer, supplier, product and transaction data before import. Agree field mappings, duplicate handling and validation rules. Test a sample migration with the people who use the records, then plan the cutover and reconciliation. Include training and clear ownership of master data so that the new system does not reproduce the same inconsistencies.
What to include in your project brief
- Processes, departments and approval rules
- Existing data sources and record quality
- Required integrations and reporting needs
- Migration validation, training and go-live responsibilities
Compare MBICT packages and pricing, or send your requirements for a tailored quotation.
CRM & ERP Solutions: common questions
What is the difference between a CRM and an ERP?
A CRM primarily supports customer relationships and sales processes. An ERP connects broader operational functions. Requirements can overlap, so map your workflow before deciding whether you need one system, both or an integration.
Does open-source ERP mean implementation is free?
No. Even where software is available under an open-source licence, hosting, implementation, configuration, migration, training and maintenance can have costs. Request a scoped proposal for the services required.
Can existing spreadsheets be migrated into an ERP?
Spreadsheet data can be assessed for migration. The work includes cleaning records, matching fields, resolving duplicates and validating results. Keep a backup and agree how totals and relationships will be checked before go-live.
Ready for CRM & ERP Solutions?
Share your requirements for a scoped proposal. Confirm deliverables, costs and timelines before work begins.