Managed IT Support
Proactive IT support retainers, Microsoft 365 management and technical consulting.
Get a Free QuoteManaged IT Support
MBICT provides proactive managed IT support through tiered retainer packages — Starter, Business and Pro. Our team handles everything from day-to-day technical support to Microsoft 365 setup, migration and management, freeing you to focus on running your business.
Proactive Support
We identify and resolve issues before they affect your business.
Microsoft 365
Full setup, migration and ongoing management of Microsoft 365.
Tiered Packages
Starter, Business and Pro tiers to match your needs and budget.
Technical Consulting
Strategic IT advisory for technology roadmaps and procurement.
How We Deliver
A proven, transparent process from discovery to delivery.
Audit
Free IT infrastructure audit and needs assessment.
Plan
Select the right support tier and define SLAs.
Onboard
Set up monitoring, documentation and support processes.
Support
Ongoing proactive support with regular reviews.
Buyer’s guide · Johannesburg & South Africa
Choosing managed IT support in Johannesburg
Managed IT support helps organise the ongoing work of maintaining business technology. MBICT provides IT support, Microsoft 365 assistance and technical consulting. When comparing support providers, describe your users, devices, locations and business-critical systems before choosing a support arrangement.
Define what support actually includes
A support agreement should distinguish user help requests, device maintenance, network work, backups and project changes. Confirm remote versus on-site coverage, support hours, escalation arrangements and exclusions. Response time and resolution time are different measures, so ask how each is defined rather than assuming a fast acknowledgement means a fixed repair deadline.
Make onboarding and handover explicit
List devices, software licences, administrator accounts and current providers. Agree secure access arrangements and document who owns each business account. For Microsoft 365 setup or migration, include mailbox scope, access permissions, cutover planning and user communication. Review how support history, documentation and account access will be handed back if the agreement ends.
What to include in your project brief
- User and device counts, sites and working hours
- Critical applications and current support problems
- Microsoft 365, network and backup responsibilities
- Required coverage, escalation contacts and budget
Compare MBICT packages and pricing, or send your requirements for a tailored quotation.
Managed IT Support: common questions
How much does managed IT support cost?
MBICT IT support and maintenance are quote-based. The price depends on users, devices, locations, coverage hours and the work included. Request an itemised scope instead of assuming a universal monthly retainer.
What is the difference between response and resolution time?
Response time describes how quickly a support request is acknowledged or work begins, as defined in the agreement. Resolution time concerns restoring service or resolving the issue and can depend on third parties, parts or investigation.
Can support include Microsoft 365 migration?
Microsoft 365 setup, migration and management can be discussed with MBICT. Confirm whether migration is a separate project and identify mailboxes, permissions, licences and the proposed cutover plan.
Ready for Managed IT Support?
Share your requirements for a scoped proposal. Confirm deliverables, costs and timelines before work begins.